{"id":12826,"date":"2026-04-27T16:13:21","date_gmt":"2026-04-27T21:13:21","guid":{"rendered":"https:\/\/ejecafeterorap.gov.co\/new2026\/?page_id=12826"},"modified":"2026-07-28T14:33:04","modified_gmt":"2026-07-28T19:33:04","slug":"pqrsd","status":"publish","type":"page","link":"https:\/\/ejecafeterorap.gov.co\/new2026\/pqrsd\/","title":{"rendered":"PQRSD"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12826\" class=\"elementor elementor-12826\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d428ba0 e-flex e-con-boxed e-con e-parent\" data-id=\"d428ba0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b28de5b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b28de5b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ingrese toda la informaci\u00f3n necesaria para hacer la solicitud\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19c3f9c elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"19c3f9c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cLas solicitudes ser\u00e1n direccionadas autom\u00e1ticamente a la subgerencia correspondiente seg\u00fan la selecci\u00f3n realizada. El seguimiento ser\u00e1 realizado por la Ventanilla \u00danica de la RAP Eje Cafetero.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36600b5 elementor-widget elementor-widget-shortcode\" data-id=\"36600b5\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12825-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"12825\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/new2026\/wp-json\/wp\/v2\/pages\/12826#wpcf7-f12825-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12825\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12825-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"cf7-container\">\n\n <!-- PROGRESO -->\n\t<div class=\"progressbar\">\n\t\t<div class=\"progress\">\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"cf7-steps\">\n\n <!-- PASO 1 -->\n\t\t<div class=\"step active\">\n\t\t\t<h3>Datos del ciudadano\n\t\t\t<\/h3>\n\t\t\t<p><label>Nombre completo*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre-completo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre-completo\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Tipo de documento<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"tipo-documento\"><option value=\"\">Seleccione tipo de documento<\/option><option value=\"CC\">CC<\/option><option value=\"CE\">CE<\/option><option value=\"PASAPORTE\">PASAPORTE<\/option><option value=\"OTRO\">OTRO<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>N\u00famero de documento<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numero-documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero-documento\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Edad<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"edad\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"edad\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>G\u00e9nero<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"genero\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"genero\"><option value=\"\">Seleccione tipo de sexo<\/option><option value=\"Mujer\">Mujer<\/option><option value=\"Hombre\">Hombre<\/option><option value=\"Prefiero no decirlo\">Prefiero no decirlo<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Estado civil<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"estado-civil\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"estado-civil\"><option value=\"\">Seleccione estado civil<\/option><option value=\"Casado\">Casado<\/option><option value=\"Soltero\">Soltero<\/option><option value=\"Uni\u00f3n libre\">Uni\u00f3n libre<\/option><option value=\"Separado\">Separado<\/option><option value=\"Viudo\">Viudo<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Estrato<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"estrato\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"estrato\"><option value=\"\">Seleccione estrato<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"No sabe\">No sabe<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><button type=\"button\" class=\"next\">Siguiente \u2192<\/button>\n\t\t\t<\/p>\n\t\t<\/div>\n\n <!-- PASO 2 -->\n\t\t<div class=\"step\">\n\t\t\t<h3>Informaci\u00f3n adicional\n\t\t\t<\/h3>\n\t\t\t<p><label>Nivel educativo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nivel-educativo\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"nivel-educativo\"><option value=\"\">Seleccione nivel educativo<\/option><option value=\"Primaria\">Primaria<\/option><option value=\"Secundaria\">Secundaria<\/option><option value=\"Media t\u00e9cnica\">Media t\u00e9cnica<\/option><option value=\"T\u00e9cnica\">T\u00e9cnica<\/option><option value=\"Tecnol\u00f3gica\">Tecnol\u00f3gica<\/option><option value=\"Universitaria\">Universitaria<\/option><option value=\"Posgrado\">Posgrado<\/option><option value=\"Ninguno\">Ninguno<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Correo electr\u00f3nico*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correo\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Tel\u00e9fono<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Ciudad \/ Municipio<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ciudad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ciudad\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<div class=\"cf7-buttons\">\n\t\t\t\t<p><button type=\"button\" class=\"prev\">\u2190 Anterior<\/button><br \/>\n<button type=\"button\" class=\"next\">Siguiente \u2192<\/button>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n <!-- PASO 3 -->\n\t\t<div class=\"step\">\n\t\t\t<h3>Tipo de solicitud\n\t\t\t<\/h3>\n\t\t\t<p><label>Seleccione tipo*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-solicitud\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-solicitud\"><option value=\"\">Seleccione tipo de pqrs<\/option><option value=\"Petici\u00f3n\">Petici\u00f3n<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Sugerencia\">Sugerencia<\/option><option value=\"Denuncia\">Denuncia<\/option><option value=\"Solicitud de informaci\u00f3n\">Solicitud de informaci\u00f3n<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Descripci\u00f3n*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Adjuntar archivo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"adjunto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"adjunto\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<div class=\"cf7-buttons\">\n\t\t\t\t<p><button type=\"button\" class=\"prev\">\u2190 Anterior<\/button><br \/>\n<button type=\"button\" class=\"next\">Siguiente \u2192<\/button>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n <!-- PASO 4 -->\n\t\t<div class=\"step\">\n\t\t\t<h3>Dependencia\n\t\t\t<\/h3>\n\t\t\t<p><label>Subgerencia*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"subgerencia\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"subgerencia\" aria-required=\"true\" aria-invalid=\"false\" name=\"subgerencia\"><option value=\"\">Seleccione subgerencia<\/option><option value=\"Control Interno\">Control Interno<\/option><option value=\"Gerencia\">Gerencia<\/option><option value=\"Subgerencia Administrativa y Financiera\">Subgerencia Administrativa y Financiera<\/option><option value=\"Subgerencia de Planeaci\u00f3n y Prospectiva\">Subgerencia de Planeaci\u00f3n y Prospectiva<\/option><option value=\"Subgerencia de Proyectos y Ordenamiento Regional\">Subgerencia de Proyectos y Ordenamiento Regional<\/option><option value=\"Oficina de Comunicaciones\">Oficina de Comunicaciones<\/option><option value=\"Oficina Asesora Jur\u00eddica\">Oficina Asesora Jur\u00eddica<\/option><option value=\"Otra\">Otra<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t\t<div id=\"otra-subgerencia\" style=\"display:none;\">\n\t\t\t\t<p><label>Especifique<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"otra-sub\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"otra-sub\" \/><\/span><br \/>\n<\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"cf7-buttons\">\n\t\t\t\t<p><button type=\"button\" class=\"prev\">\u2190 Anterior<\/button>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n <!-- \u2705 CHECK OBLIGATORIO -->\n\t\t\t<div style=\"text-align:center; margin-top:20px;\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"politica-datos\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"politica-datos\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Acepto tratamiento de datos<\/span><\/label><\/span><\/span><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n \n\n\n <!-- \u2705 SUBMIT NATIVO -->\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar solicitud\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"radicado\" value=\"\" type=\"hidden\" name=\"radicado\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dcb481 elementor-widget elementor-widget-html\" data-id=\"5dcb481\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n    \/* Estilo para el mensaje de \u00e9xito *\/\r\n    .mensaje-exito-pqrs {\r\n        display: none; \/* Oculto por defecto *\/\r\n        background-color: #d4edda;\r\n        color: #155724;\r\n        border: 1px solid #c3e6cb;\r\n        padding: 20px;\r\n        border-radius: 5px;\r\n        text-align: center;\r\n        font-size: 18px;\r\n        font-weight: bold;\r\n        margin-top: 20px;\r\n    }\r\n    \r\n    \/* Esta clase ocultar\u00e1 el formulario cuando se la agreguemos *\/\r\n    .cf7-container.oculto {\r\n        display: none !important;\r\n    }\r\n<\/style>\r\n\r\n<div class=\"mensaje-exito-pqrs\" id=\"mensajeExitoPQRS\">\r\n    \ud83c\udf89 Su PQRS ha sido radicada exitosamente.\r\n<\/div>\r\n\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function () {\r\n    \/\/ Escuchar el evento nativo de \"correo enviado\" de Contact Form 7\r\n    document.addEventListener('wpcf7mailsent', function(event) {\r\n        \/\/ Ocultar el formulario\r\n        const contenedorFormulario = document.querySelector('.cf7-container');\r\n        if (contenedorFormulario) {\r\n            contenedorFormulario.classList.add('oculto');\r\n        }\r\n        \r\n        \/\/ Mostrar el mensaje de \u00e9xito\r\n        const mensajeExito = document.getElementById('mensajeExitoPQRS');\r\n        if (mensajeExito) {\r\n            mensajeExito.style.display = 'block';\r\n        }\r\n        \r\n        \/\/ Ocultar el mensaje por defecto peque\u00f1ito de CF7\r\n        const respuestaCF7 = document.querySelector('.wpcf7-response-output');\r\n        if (respuestaCF7) {\r\n            respuestaCF7.style.display = 'none';\r\n        }\r\n    }, false);\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c78dfa elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"6c78dfa\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Protecci\u00f3n de datos personales<\/strong><\/p><p>Con \u00e9l envi\u00f3 del presente documento autorizo de manera libre, previa y expresa para que la RAP Eje Cafetero, almacene y disponga de los datos incorporados en la presente solicitud, y en cualquier medio para el debido cumplimiento de los fines y prop\u00f3sitos de la aplicaci\u00f3n de las normas del servicio p\u00fablico de conformidad con la Ley 1581 de 2012.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ingrese toda la informaci\u00f3n necesaria para hacer la solicitud \u201cLas solicitudes ser\u00e1n direccionadas autom\u00e1ticamente a la subgerencia correspondiente seg\u00fan la selecci\u00f3n realizada. El seguimiento ser\u00e1 realizado por la Ventanilla \u00danica [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-12826","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ejecafeterorap.gov.co\/new2026\/wp-json\/wp\/v2\/pages\/12826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ejecafeterorap.gov.co\/new2026\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ejecafeterorap.gov.co\/new2026\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ejecafeterorap.gov.co\/new2026\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ejecafeterorap.gov.co\/new2026\/wp-json\/wp\/v2\/comments?post=12826"}],"version-history":[{"count":5,"href":"https:\/\/ejecafeterorap.gov.co\/new2026\/wp-json\/wp\/v2\/pages\/12826\/revisions"}],"predecessor-version":[{"id":13383,"href":"https:\/\/ejecafeterorap.gov.co\/new2026\/wp-json\/wp\/v2\/pages\/12826\/revisions\/13383"}],"wp:attachment":[{"href":"https:\/\/ejecafeterorap.gov.co\/new2026\/wp-json\/wp\/v2\/media?parent=12826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}